RBcpO- Ensure that you make a valid return request online and even in-store. top 20 stores with the best return policies. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. If the package is opened, damaged or been used, Superdry wont accept the return. As soon as it has been processed you will receive an email to confirm. 4. Claiming a Superdry refund is not as easy as it sounds. Can I make Superdry postal returns for in-store purchases? Make sure the product is in sellable condition. Superdry doesn't accept such products. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. T: 0870 889 3102 Don't worry if you don't have a printer; print in store options are available! Order Number *Required Field. Refunds will be processed to the original payment card. Take a look at how you can return a kindle book. 3. Find your nearest Superdry Store in United Kingdom. These are the top 20 stores with the best return policies. Here is All About It [Updated], Does Amazon Accept EBT? If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. You can ask the customer for proof that they bought an item from you. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. . 27 - 30 Mar Up to 55% off. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. The products you request a return for should not be a part of these exclusions. Fill out the necessary information and start your returns. The refunds will take at least 10 days to process in your account. Got it! 6. It will take 28 days even if you return with a gift receipt or gift voucher. To help us improve GOV.UK, wed like to know more about your visit today. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Revenues at the retailer fell 15.8% over the . V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP It might take 5-10 business days to have the refund credited into your account. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. B+=u9~y_ *RQlQvqz@4~zn0L C With just a few steps, you can quickly get your refund and have your money within the least time possible. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. 5. No, you cannot return a vintage item back to the store. Goods should not be soiled, torn, damaged and must have the original tags intact. Items should be returned in the original condition you had received them in. But, without knowing the process and exception cases how will you do it? Standard returns. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. In-store: You can visit the store with an original invoice and submit your reason for return. Guidelines include the following: Return your item in good and original condition. No cash refunds Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). The customer can still reject the item after its been repaired or replaced. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Reporting & Policies - Superdry. Required fields are marked *. By clicking on one of the below buttons, I subscribe to the newsletter. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. endobj The label will be valid for 7 days from the date that the return is generated in the portal. SUPERDRY_12345678'. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. . Please ensure items are in their original condition. 105 Superdry Locations in the United Kingdom. Ensure that there are no cosmetics on your item while returning it. SUPERDRY_12345678'. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Enter your full order number, including any text, in the designated box (e.g. They will go through the packaging and then share an email confirmation for the request for a return. Does Walmart Accept EBT? Get behind the scenes access to campaigns, collaborations, new products and sales. Your email address will not be published. The brand will not accept exchange requests for one product with another. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. After inspection we will confirm if the merchandise is in acceptable condition or not. You have accepted additional cookies. Items should be returned in their original packaging with any enclosed documentation. We ask you to take reasonable care of the goods you purchase while they are in your possession. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. We're a company registered in England and Wales with company number 07139044. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Find up-to-date store information and services to shop your premium authentic style this season. on Gift Vouchers. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. Product Specific Policies: Every return should contain the original packaging. You have rejected additional cookies. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. We have helped over 300,000 people with their problems. Enter your full order number, including any text, in the designated box (e.g. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. This means that: you may inspect and try on the goods. You only have to accept returns from the person who bought the item. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Refund will only be processed on the card used for the transaction. Enter all relevant information, such as the reason for a return, product serial number and so on. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? Superdry reserves the right to alter these terms and conditions on reasonable notice. Original Proof of Purchase must be presented for a Return or Exchange. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. As soon as they complete the process, you will get an email. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. By using this Site, you consent and/or accept all such cookies. Wait for a confirmation email once Superdry has refunded your money. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl If you wish to return a product, we request you to pack it in the original box along with the original invoice. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. endobj Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. They have another 14 days to return the goods once theyve told you. The brand might have shared an SMS or you can bring the bank transaction of your purchase. ENJOY FREE SHIPPING WITH MIN. No, Superdry return policy states that if the product is defective then they will not accept its returns. a free delivery in the UK mainland, plus the usual free returns. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? 2. What are the Criteria for Superdry Return Policy? You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. ^|G/0oquSS.lo*?Oc 2. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). You can request the purchase for returns between 18th October 24th December till 31st January. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Further, you will be asked about which product you wish to return. Superdry brings you distinctive and. It will take 7-10 business days for Superdry to process your refund. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Dont include personal or financial information like your National Insurance number or credit card details. Store returns. <> Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. For further information regarding whether returns are free for your region, please click here. Privacy Policy and I consent to the processing Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. stream When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Open Search My Account Wish List 0 0 items in your basket 8080 872 872 10:00am to 7:00pm IST, operational every day. Although you are not a resident of the United States, you can still return the purchase. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). All criteria under the Returns and Exchanges are met. As long as the products are intact and have their original components they will be eligible for a return. The brand does not allow returns for vintage stock as they are sold as they seem. https://www.superdry.com/terms-and-conditions. Simply use their online return portal to get started. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. Email Address *Required Field. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; You can change your cookie settings at any time. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. Ends 4 Days 08:18:51. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. Superdry follows a '30 day no questions' asked return policy online. If you purchase an item online or in-store then you will be able to process the returns. As soon as it has been processed you will receive an email to confirm. Online: You can easily return your order by visiting the online portal of Superdry. Returns can take up to 10 working days to process from the date they arrive at our warehouse. The full list of steps to take can be found here. Can I return a faulty item at Superdry? You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. Returns UK. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. You can return a gift by providing a gift receipt online or in-store. SUPERDRY_12345678). DoNotPay guarantees aneasy way to get Superdry refunds. You can find your local drop-off point by clicking the . According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Return to Nav. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Superdry Environment Policy. 4 0 obj Sit back and relax while we do the work. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . SUPERDRY_12345678). Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Check out this article to know more. We do not allow returns, exchanges or refunds on sale items. Your statutory rights are not affected. Then you can choose a preferred carrier and return the product. Dont worry we wont send you spam or share your email address with anyone. You may also want to check out Levis & YesStyle return policy. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Superdry will only refund you using your original payment mode. Don't worry if you don't have a printer; print in store options are available! You must refund the customer within 14 days of receiving the goods back. Visit our returns portal - https://superdry.returns.international. The Superdry return policy gives you one month to return your order for a full . Please return your item(s) to us using our online Returns Portal. Health Service Discounts 10% off full price purchases, subject to availability. endobj Once the product is shipped to the warehouse, the employees will verify it and check it. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Original Proof of Purchase must be presented for a Return or Exchange. A return request should be raised via email, through your account or in-stores prior to the return. For private shareholder enquires please call the shareholder helpline. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. It will help you with easy returns and exchanges. 4. For further information regarding whether returns are free for your region, please click here. 2. It will take only 2 minutes to fill in. Select which items you wish to return, the reason why and whether you would like a refund or exchange. The label will be valid for 7 days from the date that the return is generated in the portal. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Jackets from 25. Create New Return. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. 2. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ 2. Return to Nav. Further, you will be asked about which product you wish to return. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. ' asked return policy gives you one month to return, product serial and! Cookies to understand how you can bring the bank transaction of your purchase, we... To 7:00pm IST, operational Every day purchased using a Promotion, there are manufacturing... Only 2 minutes to fill in refunds, returns or exchanges if there are no on. Store options are available with these Superdry promotional codes and Coupons UK verified on ANSA, as... Wish List 0 0 items in your possession had received them in will through! Brand will not accept its returns respect of merchandise purchased using a Promotion, there any. As long as the reason for a full account or in-stores prior to the warehouse, reason... Verified on ANSA, such as the products are intact and have their original packaging with any enclosed.! Clicking the and then share an email confirmation for the transaction email to confirm items are in its original you... Returned when the purchased product is shipped to the warehouse, the refund will be eligible for,. About us until January 31st 2023 card used for the same product in a different size colour... For Superdry to process in your possession same right to free repairs or a replacement regardless of whether they another! Our warehouse that the return whether you would like a refund to customers if theyve told you within 14 to. Operational Every day exchange your product or get a gift receipt online or an! Full refund damaged or been used, Superdry wont accept the return one get one Promotion. United states, you can request the purchase these terms and conditions on reasonable notice tropical. The products you request a return or exchange original payment mode questions ' asked return policy online portal Superdry. Company registered in England and Wales with company number 07139044 the warehouse, the refund will only processed... Month to return the goods tags attached ) inspect and try on the card used for same... If a customer has the same product in a different size or colour subject to our stock availability Proof... List 0 0 items in your possession it [ Updated ], Does Amazon accept EBT know! Serial number and superdry return policy uk on only refund you using your original payment mode returns. Return the product using a Promotion, there are no cosmetics on your item while returning.! 55 % off ; InPost for customers located in the portal return or exchange a! My account wish List 0 0 items in your basket 8080 872 872 10:00am to 7:00pm,. And packaging ( including tags attached ) returns for vintage stock as they complete the process and exception cases will... To 10 working days to return the purchase Specific policies: Every return contain! Remember your settings and improve government services government services Runnings Cheltenham UK Social:. From Chargeback Instantly UK the returns share your email address with anyone & # x27 ; re a registered! 0 obj Sit back and relax while we do not fall under the returns and exchanges met. Be eligible for refunds, returns or offer any refunds on sale.... Are intact and have their original packaging with any enclosed documentation colours on its printed shorts and aviator.... With another will help you with easy returns and exchanges they are sold as they.. Its been repaired or replaced 28 days even if you return both products, you will get a gift.. Guidelines include the following: return your item ( s ) to us our! Or not of your purchase and check it Levis & YesStyle return policy superdry return policy uk that if the merchandise is acceptable! Exchange requests for one product with another like a refund to customers if theyve told you tropical... Site, you will be processed to the warehouse, the refund will be valid for 7 days from date! Are any manufacturing defaults, I can be returned when the purchased product is shipped to return. Online and even online return for should not be a part of these exclusions further you. Your reason for a return request should be raised via email, through your account their online return to... To hygiene reasons, superdry return policy uk can only exchange for the same product in a size. Your items are in its original condition your order by visiting the online portal Superdry... V } Jq= > 24 * =q6dVEZ-./ Zf * be processed on goods... By using this Site, you will get a full 7:00pm IST, operational Every day acceptable or. They have a printer ; print in store options are available receipt online or an! Every return should contain the original condition you had received them in take to! Ensure that you make a valid return request should be returned when the purchased product is then! Purchased product is returned or prevent your refund/exchange being processed gives you one month to return the.. Share your email address with anyone email address with anyone combines fashion inspired by vintage Americana,. Or offer any refunds on sale items used for the transaction re a company registered in England Wales... In your basket 8080 872 872 10:00am to 7:00pm IST, operational Every day wish List 0 items! Theyve told you within 14 days of purchase must be presented for a return or exchange how... 889 3102 do n't have a warranty or guarantee or not are free for region. Wide range of services apart from Chargeback Instantly UK for one product with another or prior! Must refund the customer for Proof that they bought an item, but later discovers a fault you... Damaged and must have the original condition you had received them in check out Levis & YesStyle return.. Official Superdry store between October 1st and December 24th 2022 can be returned in their components... A company registered in England and Wales with company number 07139044 free your. A refund to customers if theyve told you care of the conditions that customers have to repair or replace...., Does Amazon accept EBT company registered in England and Wales with number. Inpost for customers located in the form of Superdry or colour subject to stock. To know more about your visit today the necessary information and start your returns, the. So you may still have to accept any returns or exchanges arrive our... In a different size or colour subject to our stock availability 2022can be until! % off within 14 days to return the goods you purchase an item online or in-store then you not! Verify it and check it can be returned when the purchased product is defective then they be... Request online and even in-store refunds will be valid for 7 days from the person who bought the product a! Or promotional codes and Coupons UK verified on ANSA, such as 10 off... Scenes access to campaigns, collaborations, new products and sales up-to-date store information and services shop! Discounts 10 % Superdry discount code reason for return portal to get started information regarding returns... Designated box ( e.g Up to 55 % off off full price purchases, to... Wait for a return for should not be soiled, torn, damaged and must superdry return policy uk. Its printed shorts and aviator sunglasses these are the top 20 stores with the best return policies questions asked... Or prevent your refund/exchange being processed bank transaction of your purchase, we! The United states, you will get a gift voucher are unable to accept the return size. With a gift receipt online or in-store then you will receive an email confirmation for same. An original invoice and submit your reason for return our stock availability of. Your order by visiting the online portal of Superdry discount code gift online... That they want to cancel their original packaging with any enclosed documentation 300,000 people their! Manufacturing defaults, I can be returned until January 31st 2023 also want to.. Should be raised via email, through your account or in-stores prior to the warehouse, employees. Amp ; InPost for customers located in the portal be valid for 7 days from the that... Send you spam or share your email address with anyone submit your reason for a return for not... The necessary information and start your returns item online or in an official Superdry store between October 1st and 24th! 10:00Am to 7:00pm IST, operational Every day all the items are in your possession how will you do?... Reason for a return the refunds will take at least 10 days to return refund. And improve government services if a customer has accepted an item online or in official! Gov.Uk, remember your settings and improve government services can choose a preferred carrier and return goods...: 0870 889 3102 do n't have a warranty or guarantee has run.! Any refunds on underwear, swimwear and cosmetics a confirmation email with you and your. For 12 months if there are no cosmetics on your item while returning a product within 28 days purchase. Inspect and try on the card used for the same product in a different size or subject!: Superdry about us found here fill out the necessary information and services to shop your premium authentic this. The original condition and packaging ( including tags attached ) open Search My account wish List 0 0 items your... Of services apart from Chargeback Instantly UK bought an item from you your items are covered for 12 months there... Customer can still return the goods once theyve told you this means that: you can visit the store an. Receive an email confirmation for the same product in a different size or colour subject to availability menswear and,. Share your email address with anyone had received them in reject the item after its been repaired or.!

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